Senior Project Manager

Chicago, IL

Full Time

Manager/Supervisor

Senior Project Manager - Job Description

Who We Are

STEAMe is a workforce technology company turning fragmented systems into engines of economic advancement. Our roots in NowPow—a nationally recognized social care referral platform that connected 13 million people to vital care services—taught us how to deliver multi-sided platforms that power complex ecosystems. We channel that expertise into STEAMe, with purpose-built workforce solutions that close data and process gaps, connect stakeholders, and accelerate job placement and prosperity at scale.

The Role

We are seeking an experienced Senior Project Manager to lead complex, cross-functional implementation projects. You’ll operate at the intersection of strategy and execution, ensuring successful delivery of STEAMe’s digital and data infrastructure for customers and partners. This role manages multiple concurrent implementation and onboarding projects — managing customer requirements, project plans, and stakeholder expectations to deliver seamless onboarding.

The ideal candidate thrives in fast-paced, mission-driven SaaS environments and excels at leading enterprise-level technology and transformation projects from concept through completion.

Key Responsibilities

Program & Project Leadership

Lead multiple, concurrent customer implementation projects across STEAMe’s product portfolio
Partner with the Implementation Lead, STEAMe Leadership, and customer delivery teams to translate strategic goals into executable project plans with clear deliverables, milestones, and success criteria
Manage the full project lifecycle — initiation, planning, execution, monitoring, and closeout — ensuring all projects meet scope, timeline, and budget expectations
Anticipate risks, manage dependencies, and maintain alignment across internal and external stakeholders
Establish clear reporting, dashboards, and metrics to track progress, and performance
Build strong relationships across internal teams and with external partners to ensure project transparency and accountability
Translate technical and business requirements into actionable project steps and plans for multiple audiences

Process & PMO Excellence

Create and maintain core project documentation including project plans, change management documentation, communication plans, and other assets
Contribute to standardizing STEAMe’s project management practices to promote consistency, efficiency, and transparency
Establish scalable playbooks, resources, and best practices to ensure consistency and excellence across customer engagements
Design, deliver, and continuously refine project management programs and materials for internal teams
Identify opportunities to streamline workflows, reduce delivery risk, and improve quality across customer implementations
Foster a culture of accountability, agility, and creative problem-solving across the organization
Champion an outcomes-based culture through data-informed decisions, feedback loops, and continuous improvement

Requirements

5+ years of experience managing enterprise-level, cross-functional SaaS or technology projects
Proven success leading digital transformation, customer implementation, or data integration initiatives
Strong experience managing multiple projects simultaneously with interdependent workstreams
Proficiency with modern PM tools (Smartsheet, Asana, Basecamp, Monday.com, or equivalent)
Deep knowledge of project management methodologies, risk management, and stakeholder engagement
Exceptional communication, facilitation, and problem-solving skills
Ability to thrive in dynamic environments and influence cross-functional teams without direct authority
Experience in workforce, education, or social impact technology a strong plus.

Environmental Job Requirements & Working Conditions

Based in Chicago, IL
Hybrid work environment — 3 days remote, 2 days in-office
Up to 25% travel for client and partner engagements

Diversity and Inclusion

STEAMe is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer.

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